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Salesforce CRM

AI Enabled

CRM platform with sales automation, analytics and Agentforce AI

4.2★★★★☆5 reviews
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Overview

What is Salesforce CRM?

Salesforce is a cloud CRM that gives sales teams a single, shared view of each customer, with contact management, sales process automation, analytics and reporting, dashboards and campaign management. Agentforce adds agentic AI across the CRM, Einstein provides AI throughout the platform, and integrations with Slack, Microsoft Teams and Claude connect it to everyday tools. Editions range from a free suite to the Max edition, and Trailhead offers free online learning.

AI Enabled Free Trial Available 100% Recommend

Sales Cloud Unlimited Edition Demo. Official Salesforce video

Key Highlights
  • ✓Free 30-day trial, no credit card required
  • ✓Agentforce agentic AI across the CRM
  • ✓Free Suite plan and Starter Suite from $25 per user per month
  • ✓Trailhead free online learning and CRM certification programs

Integrations (3 listed)

Slack Microsoft Teams Claude

Pros & Cons

✓PROS
  • •A Free Suite plan and a free 30-day trial with no credit card
  • •Trailhead free learning platform and certification programs
  • •Editions scale from $25 per user to $550 per user
  • •Hosting and maintenance are handled by Salesforce
✕CONS
  • •Pro Suite and every edition above it are billed annually
  • •Agentforce for Sales is included only in the Max edition ($550 per user per month)
  • •Max cannot be trialled without contacting sales

Key Features of Salesforce CRM

✓Contact Management
✓Lead, Account & Opportunity Management
✓Sales Process Automation
✓Analytics & Reporting
✓Dashboards
✓Campaign Management
✓Sales Quoting & Forecasting (Pro Suite and up)
✓Agentforce AI
✓Einstein AI
✓Slack Integration

Salesforce CRM Pricing Plans

FREE FOREVER
Free Suite
$0/user/month
  • ✓ Account, contact, lead and opportunity management
  • ✓ Basic mobile app access
POPULAR
Starter Suite
$25/user/month
  • ✓ Built-in sales flows and lead routing
  • ✓ Automated email and event syncing
  • ✓ Email marketing
Pro Suite
$100/user/month, billed annually
  • ✓ Everything in Starter
  • ✓ Sales quoting and forecasting
  • ✓ Greater customization
  • ✓ AgentExchange access
Core
$195/user/month, billed annually
  • ✓ Everything in Professional Edition
  • ✓ Momentum and Premier Success
  • ✓ Slack Business+
  • ✓ Tableau Next
Advanced
$395/user/month, billed annually
  • ✓ Core features
  • ✓ Enhanced security and AI
  • ✓ Sales Programs
  • ✓ Backup, archive and data detection tools
Max
$550/user/month, billed annually
  • ✓ Advanced features
  • ✓ Agentforce for Sales and Agentforce Coworker
  • ✓ Sales Planning and Maps
  • ✓ Slack Enterprise+

Salesforce CRM - Ratings & Scores

PickMySoft Score

Editorial evaluation by PickMySoft
4.3/ 5
Ease of Use
4.0
Value for Money
4.2
Regular Updates
4.3
Customer Support
4.1
Functionality
4.1
Features
4.1

User Score

Average of 5 reviewer ratings
4.2/ 5
Ease of Use
3.8
Value for Money
4.2
Regular Updates
4.2
Customer Support
3.6
Functionality
4.2
Features
4.2

Would Users Recommend This?

100% Recommend0% Don't Recommend
Based on 5 reviews

Salesforce CRM Reviews (5)

4.2
★★★★☆
5 reviews
★★★★★
1
★★★★★
4
★★★★★
0
★★★★★
0
★★★★★
0
C
Chris D.·Finance Manager
★★★★☆June 2026
What do you like best?

Agentforce agentic AI across the CRM.

What could be improved?

Agentforce for Sales is included only in the Max edition ($550 per user per month).

Was this helpful?
R
Riley P.·Small Business Owner
★★★★☆August 2026
What do you like best?

A Free Suite plan and a free 30-day trial with no credit card.

What could be improved?

Max cannot be trialled without contacting sales.

Was this helpful?
M
Morgan L.·Office Manager
★★★★☆June 2026
What do you like best?

Free 30-day trial, no credit card required.

What could be improved?

Pro Suite and every edition above it are billed annually.

Was this helpful?
J
Jordan K.·Operations Manager
★★★★☆August 2026
What do you like best?

Trailhead free online learning and CRM certification programs.

What could be improved?

Pro Suite and every edition above it are billed annually.

Was this helpful?
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Frequently Asked Questions

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Pricing Plans

Free Suite
FREE
$0 /user/month
Starter Suite
POPULAR
$25 /user/month
Pro Suite
$100 /user/month, billed annually

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Quick Specs

CategoryCRM Software
Websitesalesforce.com
Founded1999
HQSan Francisco, USA
Employees10,001+
Company SizeStartUps, SMBs, Mid-Market, Enterprise
PlatformWeb, iOS, Android
DeploymentCloud
Free Trial✓ Available
Free Forever✓ Available
AI Enabled✓ Yes
IntegrationsNot listed
SupportTrailhead, Premier Success (Core and up), Expert Consultation

Guides that cover Salesforce CRM

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