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Zoho CRM

AI Enabled

Sales CRM with workflow automation, analytics and Zia AI

4★★★★☆5 reviews
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Overview

What is Zoho CRM?

Zoho CRM is a cloud CRM covering sales force automation, journey orchestration, CPQ, advanced analytics and business intelligence. Zia, its AI assistant, rewrites emails, detects anomalies and powers a multi-agent platform, and a Free plan covers up to 3 users. Zoho says over 300K businesses use it and that it connects with more than 1,000 applications.

AI Enabled Free Trial Available 80% Recommend

Zoho CRM overview. Official Zoho CRM video

Key Highlights
  • ✓Trusted by 300K+ businesses worldwide
  • ✓Free plan for up to 3 users
  • ✓Connects with over 1,000 applications
  • ✓Zia AI: email rewriting, anomaly detection and a multi-agent platform

Integrations (10 listed of 1000+ total)

Zoho Campaigns Zoho Desk Zoho Books Zoho Projects Zoho Recruit

Pros & Cons

✓PROS
  • •Forever-free plan for 3 users
  • •Zia AI included across the product
  • •Over 1,000 application integrations
  • •Onboarding (Jumpstart) and migration (Zwitch) services
✕CONS
  • •The free plan is limited to 3 users
  • •AI agents, CPQ and inventory management need the Professional edition or higher
  • •Multi-team management and approval processes need Enterprise or higher

Key Features of Zoho CRM

✓Sales Force Automation
✓Journey Orchestration
✓CPQ (Configure, Price, Quote)
✓Module 360
✓Kiosk Studio
✓Canvas Design Studio
✓Advanced Analytics
✓Business Intelligence
✓Workflow Automation
✓Mass Email & Built-in Calling
✓Sales Forecasting
✓Zia AI

Zoho CRM Pricing Plans

FREE FOREVER
Free
$0For 3 users
  • ✓ Contact management
  • ✓ Workflow automation
  • ✓ Standard reports
  • ✓ Mobile apps
Start Free
Standard
See pricingper user/month
  • ✓ Email integration and mass emails
  • ✓ Built-in calling
  • ✓ Multiple sales pipelines
  • ✓ Sales forecasting
Get Started
POPULAR
Professional
See pricingper user/month
  • ✓ Everything in Standard
  • ✓ AI agents
  • ✓ Process management
  • ✓ Inventory management
  • ✓ CPQ
  • ✓ Unlimited reports
Get Started
Enterprise
See pricingper user/month
  • ✓ Everything in Professional
  • ✓ Multi-team management
  • ✓ Reporting hierarchy
  • ✓ Approval processes
  • ✓ Extended AI capabilities
Get Started
Ultimate
See pricingper user/month
  • ✓ Everything in Enterprise
  • ✓ Enhanced feature limits
  • ✓ Consulting and migration assistance
  • ✓ Custom AI/ML
Get Started

Zoho CRM - Ratings & Scores

PickMySoft Score

Editorial evaluation by PickMySoft
4.0/ 5
Ease of Use
4.2
Value for Money
3.9
Regular Updates
4.1
Customer Support
4.0
Functionality
4.1
Features
4.1

User Score

Average of 5 reviewer ratings
4.0/ 5
Ease of Use
4.2
Value for Money
3.6
Regular Updates
3.8
Customer Support
3.6
Functionality
4.0
Features
4.8

Would Users Recommend This?

80% Recommend20% Don't Recommend
Based on 5 reviews

Zoho CRM Reviews (5)

4
★★★★☆
5 reviews
★★★★★
1
★★★★★
3
★★★★★
1
★★★★★
0
★★★★★
0
J
Jamie H.·Team Lead
★★★★☆August 2026
What do you like best?

Onboarding (Jumpstart) and migration (Zwitch) services.

What could be improved?

Multi-team management and approval processes need Enterprise or higher.

Was this helpful?
A
Alex M.·Office Manager
★★★★☆September 2026
What do you like best?

Trusted by 300K+ businesses worldwide.

What could be improved?

The free plan is limited to 3 users.

Was this helpful?
D
Dana F.·Small Business Owner
★★★★★August 2026
What do you like best?

Zia AI: email rewriting, anomaly detection and a multi-agent platform.

What could be improved?

AI agents, CPQ and inventory management need the Professional edition or higher.

Was this helpful?
C
Casey W.·Finance Manager
★★★★☆July 2026
What do you like best?

Zia AI included across the product.

What could be improved?

Multi-team management and approval processes need Enterprise or higher.

Was this helpful?
Write a Review

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Frequently Asked Questions

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Trusted by 1.4M+ Businesses

Pricing Plans

Free
FREE
$0 For 3 users
Standard
See pricing per user/month
Professional
POPULAR
See pricing per user/month
Start Free Trial

Top Alternatives

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Quick Specs

CategoryCRM Software
Websitezoho.com/crm
Founded2005
Employees10,001+
Company SizeStartUps, SMBs, Mid-Market, Enterprise
PlatformWeb, iOS, Android
DeploymentCloud
Free Trial✓ Available
Free Forever✓ Available
AI Enabled✓ Yes
Integrations1000+
SupportOnboarding (Jumpstart), Migration (Zwitch), Personalized Demo

Guides that cover Zoho CRM

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