Zoho CRM
AI EnabledComplete CRM platform for growing businesses
4.8★★★★½2,340 reviews
✓ Verified Category ChampionProduct Information
Leave a ReviewOverview
Key Highlights
- ✓Trusted by 250,000+ businesses in 180 countries
- ✓AI sales assistant (Zia) predicts deal outcomes
- ✓500+ integrations including G Suite, Microsoft 365
What is Zoho CRM?
Zoho CRM empowers 250,000+ businesses to manage sales, marketing, and support. AI-powered insights (Zia), workflow automation, and 500+ integrations help you close deals faster.
AI Enabled Category Champion 2026 Free Trial Available 96% Recommend
Pros & Cons
✓PROS
- •Exceptional value for money
- •Powerful automation and workflow tools
- •Excellent mobile app
- •Great customization options
✕CONS
- •Can feel overwhelming for first-time CRM users
- •Advanced features have a learning curve
- •Support quality varies by region
9.1
/ 10
PickMySoft
Score
Score
PickMySoft ScoreEditorial evaluation
Ease of Use8.4
Feature Set9.4
Value for Money9.3
Customer Support8.6
Reliability9.2
User Score
Features4.9/5
Ease of Use4.6/5
Value for Money4.8/5
Customer Support4.8/5
Integrations (30 listed of 500+ total)
Google Workspace Microsoft 365 Slack Mailchimp Zoom
Frequently Asked Questions
Is Zoho CRM free?▼
How does Zia AI work?▼
Can I migrate from Salesforce to Zoho CRM?▼
Is there a Zoho CRM mobile app?▼
Features
Key Features of Zoho CRM
✓Lead & Contact Management
✓Sales Pipeline & Forecasting
✓Email & Calendar Integration
✓AI Sales Assistant (Zia)
✓Workflow Automation
✓Mobile CRM App
✓Custom Dashboards
✓Territory Management
✓Advanced Analytics
Zoho CRM Media
Sales Pipeline View
Pricing
Zoho CRM Pricing Plans
Zoho CRM Reviews (2,340)
4.8
★★★★½
2,340 reviews
★★★★★
1,451★★★★★
562★★★★★
187★★★★★
70★★★★★
70Review Summary
Generated from real user reviews
Zoho CRM earns consistently high marks for exceptional value and powerful automation. The AI assistant Zia is highlighted as a competitive differentiator that improves deal close rates. Users note the platform can feel overwhelming initially and support quality varies by region.
Pros & Cons
Derived from real user reviews
Pros
Saves Time3Customizable3Feature-Rich3Good Integrations3Reports & Analytics3
Cons
Outdated UI4Learning Curve3Complex Setup2
R
Rahul Sharma·Sales Manager · Tech Startup
★★★★★March 2026✓ Verified
What do you like best?
Zoho CRM completely transformed how our sales team operates. The automation saves at least 3 hours per day and the pipeline visibility is excellent. Zia AI suggestions have improved our close rate by 22%.
What could be improved?
The sheer number of features can feel overwhelming when you first start. Some advanced settings need more intuitive documentation and onboarding walkthroughs.
Was this helpful?
Vendor Response
Thank you Rahul! We're thrilled to hear Zoho CRM is driving results for your sales team.
V
Vishal Jangra·Marketing Coordinator
★★★★☆February 2026✓ Verified
What do you like best?
Implementing Zoho CRM has been a transformative decision for our operations. The customization depth is impressive — we have tailored every module to match our sales process exactly.
What could be improved?
Support quality can vary depending on the region and time of day. Response times from the support team have been inconsistent in our experience.
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A
Anjali Patel·Business Development · Singapore
★★★★★January 2026✓ Verified
What do you like best?
Best CRM I have used in my 10 years of sales career. The mobile app is excellent and leads never fall through the cracks. The pipeline view is clean and very actionable.
What could be improved?
Some of the more powerful automation features are locked behind the higher-tier Enterprise plan, which can feel restrictive for growing teams on tighter budgets.
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J
James Whitfield·Sales Director · UK
★★★★★May 2026✓ Verified
What do you like best?
The automation and workflow capabilities are outstanding. We have eliminated hours of manual data entry. The integrations with our existing tools via API were straightforward to configure. Incredibly customizable to match our sales process.
What could be improved?
Pricing can become expensive as you add more users and modules. The higher enterprise tier feels quite costly for mid-sized companies.
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Trusted by 1.4M+ Businesses
Pricing Plans
Free
$0 Up to 3 users
Standard
POPULAR$14 /user/month
Professional
$23 /user/month
Quick Specs
CategoryCRM Software
Websitezoho.com/crm
Founded1996
HQChennai, India
Employees10,000+
Company SizeStartUps, SMBs, Mid-Market, Enterprise
PlatformWeb, iOS, Android, Windows, Mac
DeploymentCloud, On-premise
Free Trial✓ Available
Free ForeverNot listed
AI Enabled✓ Yes
Integrations500+
SupportChat, Email, Phone