Salesforce CRM
AI EnabledThe world's #1 CRM platform
4.7★★★★½8,900 reviews
✓ Verified Category ChampionProduct Information
Leave a ReviewOverview
Key Highlights
- ✓#1 CRM platform globally for 10+ consecutive years
- ✓Einstein AI delivers predictive sales analytics
- ✓AppExchange with 5,000+ certified apps
What is Salesforce CRM?
Salesforce helps companies of all sizes grow faster with sales automation, AI insights (Einstein), and a complete 360° view of every customer.
AI Enabled Category Champion 2026 94% Recommend
Pros & Cons
✓PROS
- •Industry-leading feature set
- •Massive AppExchange ecosystem
- •Excellent enterprise security
- •Strong reporting capabilities
✕CONS
- •Very expensive, especially at enterprise tier
- •Steep learning curve requiring admin expertise
- •Complex implementation for smaller teams
8.9
/ 10
PickMySoft
Score
Score
PickMySoft ScoreEditorial evaluation
Ease of Use7.8
Feature Set9.8
Value for Money7.2
Customer Support8.5
Reliability9.4
User Score
Features5/5
Ease of Use3.9/5
Value for Money3.5/5
Customer Support4.5/5
Integrations (30 listed of 5000+ total)
Slack Google Workspace Microsoft Teams HubSpot Jira
Frequently Asked Questions
Features
Key Features of Salesforce CRM
✓Sales Cloud
✓Service Cloud
✓Marketing Cloud
✓Einstein AI
✓AppExchange (5000+ apps)
✓Custom Dashboards
✓Territory Management
✓Revenue Intelligence
Salesforce CRM Media
Salesforce Sales Dashboard
Pricing
Salesforce CRM Pricing Plans
Salesforce CRM Reviews (8,900)
4.7
★★★★½
8,900 reviews
★★★★★
4,895★★★★★
2,492★★★★★
890★★★★★
356★★★★★
267Review Summary
Generated from real user reviews
Salesforce is the gold standard for enterprise CRM, praised for its unmatched AppExchange ecosystem and customisation depth. Einstein AI and advanced reporting are standout capabilities. High cost and steep implementation complexity are the primary concerns for mid-size and smaller teams.
Pros & Cons
Derived from real user reviews
Pros
Feature-Rich6Good Integrations5Reports & Analytics5Customizable3Easy to Use3
Cons
Expensive6Learning Curve4Outdated UI4
P
Priya Mehta·VP Sales
★★★★★February 2026✓ Verified
What do you like best?
Salesforce is the gold standard for enterprise CRM. The AppExchange ecosystem is unmatched — we have built a complete revenue stack on top of it. Our entire revenue operation runs on Salesforce.
What could be improved?
The cost is very high at the enterprise tier and keeps growing as you add users and add-ons. Budget planning for Salesforce can become complex very quickly.
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T
Tom Richardson·Sales Director · USA
★★★★☆January 2026✓ Verified
What do you like best?
Powerful platform with unbeatable enterprise-grade reporting and pipeline management. Once set up properly, the customization and integration depth is unmatched for large sales teams.
What could be improved?
Requires significant investment in training and admin expertise before the platform delivers its full value. Implementation for smaller or mid-size teams is complex and expensive.
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Y
Yuki Tanaka·Revenue Operations · Japan
★★★★★April 2026✓ Verified
What do you like best?
The robust analytics and AI-powered insights from Einstein are genuinely valuable for forecasting. The platform is reliable and the extensive API makes integrations seamless with our entire tech stack.
What could be improved?
The cost is very high and grows rapidly as you add users and AppExchange add-ons. Budget planning for Salesforce becomes a full-time job at enterprise scale.
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F
Fatima Al-Zahrawi·Enterprise Account Manager · UAE
★★★★☆March 2026✓ Verified
What do you like best?
Incredibly powerful and feature-rich. The customizable dashboards and workflow automation cover every use case we have encountered. Our team relies on it as a single source of truth.
What could be improved?
The steep learning curve means onboarding new team members takes weeks. The setup complexity and mandatory onboarding fees add significant cost at the start.
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Pricing Plans
Starter
POPULAR$25 /user/month
Professional
$80 /user/month
Enterprise
$165 /user/month
Quick Specs
CategoryCRM Software
Websitesalesforce.com
Founded1999
HQSan Francisco, USA
Employees70,000+
Company SizeMid-Market, Enterprise
PlatformNot listed
DeploymentNot listed
Free TrialNot listed
Free ForeverNot listed
AI Enabled✓ Yes
Integrations5000+
SupportNot listed