A customer is trying to update an account, but the instructions your agent sends do not match the page they see. The agent asks for another screenshot. The customer repeats the problem. A task that should take minutes becomes a long exchange.
The best co-browsing software helps support teams see the relevant page and guide the customer through it. Choosing well requires more than a smooth screen-sharing demonstration: you need the right access controls, reliable masking, and a workflow agents will actually use.
Start with Fullview when troubleshooting needs both live assistance and earlier session context. Compare Cobrowse.io for web and native mobile support, and UserView by Upscope when you want interactive assistance inside your existing helpdesk. Teams already using Crisp should evaluate its passive MagicBrowse feature before adding another subscription.
This guide is for support leaders buying assistance for customer-facing websites and applications. Recommendations are based on official product and pricing information checked on November 8, 2026, rather than hands-on performance tests.
What is co-browsing software?
Co-browsing, also called collaborative browsing, lets an agent view a customer's shared website or application session. Depending on the product and permissions, the agent can point, annotate, or request control to help complete a task.
Ordinary screen sharing can also share a single tab or window. The useful difference is the assistance model: which page elements are visible, what the agent can change, and how sensitive information is excluded.
For conversation management, compare PickMySoft's live chat software guide. If you mainly need to investigate an earlier visit, the session replay software guide addresses that different requirement.
Best co-browsing software compared
| Software | Best fit | Important capability or boundary | Published pricing basis |
|---|---|---|---|
| Fullview | Software support investigating customer issues | Live guidance plus replay and console context | Custom quote |
| Cobrowse.io | Web and native mobile support | Configurable allowlist-based redaction | Web: $18/agent/month; web and mobile: $36, annually billed |
| UserView by Upscope | Interactive helpdesk assistance | Agent click, type, scroll, and session handoff | Core: $36/agent/month, billed monthly |
| Surfly | Collaborative journeys across websites | Proxy-based sessions without modifying the target application | Request a proposal; no numeric price verified |
| Glance | Salesforce-connected service teams | Web/mobile coverage and tiered collaboration controls | Standard: $22/monthly active user/month, annually billed |
| Crisp MagicBrowse | Teams already using Crisp | Passive viewing of the visitor's current website page | Essentials: $95/workspace/month, including 10 seats |
| Cobrowse by Zoho Assist | Smaller teams testing browser assistance | Dedicated browser collaboration with a restricted free plan | Standard: US$10/technician/month, annually billed |
These billing units and capabilities differ. Glance Standard includes web or mobile; its Professional tier adds both. Crisp's listed subscription includes a wider support platform. Compare the configuration your team needs.
1. Fullview: best for troubleshooting with session context
Fullview combines live co-browsing with session replays, console logs, and network data. Its pricing page documents integrations with Zendesk, Intercom, Salesforce, and HubSpot, allowing agents to access assistance from their existing helpdesk.
That combination is relevant when a customer reports that a form failed before contacting support. An agent can investigate the earlier interaction, then guide the customer through another attempt. It gives support and engineering a shared starting point.
The trade-off is the information you must govern. Before enabling replay, decide which pages should be excluded, which fields should be masked, and who may inspect recordings and technical logs.
Fullview pricing is customized around team size, session volume, and helpdesk integration. Request retention, usage limits, and recording access in the proposal. Choose it when replay and debugging context matter; a viewing-only requirement may justify a simpler configuration.
2. Cobrowse.io: best for web and native mobile coverage
Cobrowse.io separates its named-agent plans into web co-browsing at $18 per agent monthly and web plus mobile apps at $36, both billed annually. Self-hosting and alternative licensing appear under its custom offering.
Its Private by Default feature is a useful differentiator. When enabled, content remains hidden unless explicitly allowlisted. That changes the maintenance question from remembering every sensitive field to deciding which content agents genuinely need.
Implementation still matters. For example, its cross-document iframe documentation requires configuration on the embedded page. Do not assume a third-party payment component will work merely because the surrounding page does.
Choose it when support spans your website and native app, with engineering available to configure and test the integration. Compare the actual supported journey before committing to annual licensing.
3. UserView by Upscope: best for interactive helpdesk guidance
UserView documents browser assistance that lets agents draw, click, type, and scroll. Its Core plan includes helpdesk integrations, browser-to-browser audio, mobile SDKs, and element and block masking.
A useful scenario is helping a new administrator configure a workflow while a second-line specialist joins the same session. Test whether the customer can understand and control that handoff without restarting their explanation.
The Core price is $36 per agent monthly, billed monthly. Session recording adds $10 per license monthly, and an optional implementation package is listed at $1,200. These extras should appear explicitly in your comparison budget.
Check the product name carefully: UserView is Upscope's customer-support co-browsing product. HelloScreen serves a different screen-sharing workflow, so its prices should not be substituted for UserView's. Shortlist UserView when agent interaction matters more than passive viewing.
4. Surfly: best for journeys across websites
Surfly uses proxy technology to create collaborative sessions without changing the original application. Its documented features include control switching, annotation, field and element masking, video, and audit logs.
This makes it worth evaluating when an assisted journey involves several websites rather than one instrumented application. A customer might need guidance through a portal and a related document during the same conversation.
The important trade-off is compatibility with your actual journey. Require a demonstration using authentication, redirects, document views, and any external services involved. A general claim of universal browsing does not establish that every step will meet your requirements.
No public numeric subscription price was established from the pages reviewed. Request a scoped proposal covering usage, integrations, deployment, and support. Choose Surfly when its session architecture solves a concrete limitation in an embedded approach.
5. Glance: best for Salesforce-connected service workflows
Glance includes its Salesforce managed package on every listed tier. Standard costs $22 per monthly active user, billed annually, and includes either web or mobile co-browsing, privacy masking, and API access.
Professional starts at $35 per monthly active user, billed annually. It adds both web and mobile, secure one-click joining, video, document sharing, remote assist, and basic single sign-on. Advanced governance and security controls sit under Enterprise.
Those boundaries change the purchase. A team needing agent-assisted editing should evaluate the Professional entitlement rather than budget from Standard's headline price.
Ask how monthly active users are counted and how the annual agreement handles changing activity. Also demonstrate the session's connection to the Salesforce case. Glance deserves a shortlist when that operational integration is central; teams using another helpdesk should compare the integration work explicitly.
6. Crisp MagicBrowse: best for passive viewing within Crisp
Crisp's documentation describes MagicBrowse as passive: it reproduces the visitor's current page, mouse movement, and scrolling inside Crisp. It does not provide general access to the customer's desktop, files, or other websites.
That is enough when an agent needs to see which step is confusing and explain what the customer should do. It is a different buying proposition from taking control and entering information for them.
MagicBrowse is available on Essentials and Plus. Essentials costs $95 per workspace monthly and includes ten seats. The free chat plan does not establish free co-browsing access.
Privacy settings request permission by default, and sensitive inputs are hidden. Crisp also documents connection and rendering limitations, including tracking preferences and restricted website assets. Test a representative page before treating it as sufficient for complex application support.
7. Cobrowse by Zoho Assist: best for a limited-budget pilot
Cobrowse by Zoho Assist is a dedicated browser-assistance offering. Its product page documents annotation, page interaction, privacy controls, and sessions initiated using a key.
The distinction from Zoho's broader remote-support products matters: use the dedicated co-browsing pricing page when evaluating this workflow.
Standard is US$10 per technician monthly, billed annually, with unlimited session duration and two concurrent sessions per technician. The free edition allows one technician and one concurrent session, but limits sessions to two minutes.
That makes free access useful for a basic check, while longer customer tasks require evaluating Standard. Demonstrate how customers join, mask information, and stop access. Zoho also documents an extension-based route for pages without embedded widgets, so check which implementation your customers would encounter.
How to test two finalists using the same customer task
Use a hypothetical account-update workflow containing a normal field, sensitive information, a validation error, and an embedded component. Ask an agent and an engineer to evaluate the same scenario.
| Pilot task | Evidence to collect |
|---|---|
| Start from the existing ticket | Correct customer session opens without duplicate identification |
| Decline permission, then accept | Agent visibility follows the configured permission state |
| Introduce a new sensitive field | Masking remains effective in live viewing and any recording |
| Guide or request control | Agent actions match the permitted role |
| Navigate through the embedded component | Supported behavior and limitations are clear |
| End the session and review access | Visibility stops and the appropriate activity record remains |
Record each result as passed, failed, or unresolved. These are proposed tests, not reported vendor results.
For the live pilot, measure connection failures, task completion, repeat contacts, and agent effort. Compare similar ticket types. Shorter handling time is not a useful improvement if customers must contact you again.
What will co-browsing software cost your team?
Compare licenses alongside implementation, helpdesk integration, recordings, retention, security review, and the staff time needed to maintain masking rules.
For a hypothetical five-agent web-support team, published rates produce these license calculations:
- Cobrowse.io web: 5 × $18 × 12 = $1,080 annually.
- UserView Core: 5 × $36 × 12 = $2,160 across twelve monthly bills.
- UserView recording add-on: another $600 annually for five licenses.
- Zoho Standard: 5 × US$10 × 12 = US$600 annually.
These are arithmetic examples, not equivalent-feature quotes. They exclude taxes and additional charges. A lower license total does not establish better value if the required workflow remains unsupported.
For Glance, model actual monthly activity and confirm the contractual calculation. For Crisp, account for the broader workspace subscription and passive-viewing boundary. Include the cost of replacing an existing helpdesk only if you genuinely intend to replace it.
Which co-browsing software should you choose?
Begin with the task your agents cannot complete efficiently today.
Compare Fullview and UserView for software-support assistance, with replay requirements determining whether Fullview's broader context is valuable. Evaluate Cobrowse.io for web and native mobile coverage, Surfly for cross-site collaboration, and Glance for Salesforce-centered service.
Use Crisp's existing entitlement when passive guidance meets the need. Consider Zoho for a modestly priced browser-assistance pilot.
Choose two finalists, test the same difficult journey, and require written confirmation of the qualifying plan. The right purchase gives agents enough visibility to help while keeping access, maintenance, and total cost under control.
