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Salesforce CRM

🤖 AI Enabled

The world's #1 CRM platform

4.7★★★★½8,900 reviews
✓ Verified🏆 Category Champion
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Overview

⚡ Key Highlights
  • #1 CRM platform globally for 10+ consecutive years
  • Einstein AI delivers predictive sales analytics
  • AppExchange with 5,000+ certified apps

What is Salesforce CRM?

Salesforce helps companies of all sizes grow faster with sales automation, AI insights (Einstein), and a complete 360° view of every customer.

🤖 AI Enabled🏆 Category Champion 2026👍 94% Recommend

Pros & Cons

PROS
  • Industry-leading feature set
  • Massive AppExchange ecosystem
  • Excellent enterprise security
  • Strong reporting capabilities
CONS
  • Very expensive, especially at enterprise tier
  • Steep learning curve requiring admin expertise
  • Complex implementation for smaller teams
8.9
/ 10
PickMySoft
Score
PickMySoft ScoreEditorial evaluation
Ease of Use
7.8
Feature Set
9.8
Value for Money
7.2
Customer Support
8.5
Reliability
9.4

User Score

Features5/5
Ease of Use3.9/5
Value for Money3.5/5
Customer Support4.5/5

Integrations (30 listed of 5000+ total)

💬 Slack🌈 Google Workspace🟪 Microsoft Teams🟠 HubSpot🔵 Jira

Frequently Asked Questions

Is Salesforce suitable for small businesses?
What is Einstein AI?

Features

Key Features of Salesforce CRM

Sales Cloud
Service Cloud
Marketing Cloud
Einstein AI
AppExchange (5000+ apps)
Custom Dashboards
Territory Management
Revenue Intelligence

Screenshots

Salesforce CRM Screenshots

📊
Sales Dashboard
🎯
Opportunity Pipeline
📈
Einstein Analytics
🤖
AI Insights
📧
Email Tracking
📱
Salesforce Mobile

Pricing

Salesforce CRM Pricing Plans

POPULAR
Starter
$35/user/month
  • Account & Contact Mgmt
  • Opportunity Tracking
  • Lead Management
  • Email Integration
Professional
$100/user/month
  • All Starter features
  • Pipeline Forecasting
  • Collaborative Forecasting
  • Google/Outlook Integration
Enterprise
$200/user/month
  • All Professional features
  • Workflow Automation
  • Advanced Reporting
  • API Access

Reviews

User Reviews (8,900)

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4.7
★★★★½
8,900 reviews
P
Priya Mehta·VP Sales
★★★★★February 2026✓ Verified
What do you like best about Salesforce CRM?

Salesforce is the gold standard for enterprise CRM. The AppExchange ecosystem is unmatched — we have built a complete revenue stack on top of it. Our entire revenue operation runs on Salesforce.

What do you dislike about Salesforce CRM?

The cost is very high at the enterprise tier and keeps growing as you add users and add-ons. Budget planning for Salesforce can become complex very quickly.

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T
Tom Richardson·Sales Director
★★★★☆January 2026✓ Verified
What do you like best about Salesforce CRM?

Powerful platform with unbeatable enterprise-grade reporting and pipeline management. Once set up properly, the customization and integration depth is unmatched for large sales teams.

What do you dislike about Salesforce CRM?

Requires significant investment in training and admin expertise before the platform delivers its full value. Implementation for smaller or mid-size teams is complex and expensive.

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🛡 Trusted by 1,425,305+ Businesses

💰 Pricing Plans

Starter
POPULAR
$25 /user/month
Professional
$80 /user/month
Enterprise
$165 /user/month

📋 Quick Specs

CategoryCRM Software
Websitesalesforce.com
Founded1999
HQSan Francisco, USA
Employees70,000+
Company SizeMid-Market, Enterprise
Platform
Deployment
Free Trial
Free Forever
AI Enabled✓ Yes
Integrations5000+
Support

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